I finally found the right key on a very colorful sticker ON THE NEXT TO LAST PAGE of the little booklet partially hidden by a scratch-off label.īottom line: Check the packaging from the laptop. I tried following those instructions which said to "Enter your 25-character Product Key as shown on back and follow the on-screen instructions." However, the number on the back IS NOT the product key and trying to enter it didn't get me very far. Inside is a little booklet labeled "Office Home & Student 2016 Product Activation". When I went back to the box the laptop came in to look for the code and tag, I found a little plastic zip-lock envelope with a bright red sticker saying "Important Information! - Do Not Discard".
Try checking the packaging of the laptop, if you still have it.īelow, Gerry suggested calling Dell support with Express Service Code and Service Tag.
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